Orders under $50 CAD will be calculated at checkout. Flat shipping rate (Canada-wide only) of $14.99 CAD on orders of $50 CAD or more. Free shipping on orders of $125 CAD or more (Canada-wide only). All other options will be calculated at checkout.
LOCAL PICK UP
If you live in Vancouver, BC and would like to pick up for fastest delivery, please indicate that you would like to do so by dropping me a line! Once you have completed your order, we will arrange a pickup date and time.
Please be sure to check and confirm your shipping address during the check out process. I rely on this information to ensure that your package gets to you and will not be responsible should your package be misdirected due to errors in your stated shipping address.
DELIVERY TIME ESTIMATES
I will normally send your item within 3-5 business days (unless otherwise stated in the listing) of receipt of payment. Public holidays (Canadian) may cause minor delays. If you need your item urgently do let me know and I will do my best to expediate the process. Arrangements for expedited parcel or priority post can be made at the purchaser’s request. However, this will incur additional shipping fees for the purchaser.
Packages will normally be sent via regular Canada Post Ground Mail and DO NOT automatically have a tracking number. If your package is delayed, I will not be able to track it for you. If you would like your package to be sent with a tracking number, please choose tracked shipping option.
SHIPPING & NON-DELIVERY
Please note that MOST items in shop are mailed via Canada Post letter mail to save customers money on shipping fees, and do not include tracking. I will not be able to track these items, and will be unable to replace items lost in the mail unless they include tracking.
If you would like the added security of having tracking for your purchase, please select any of the tracked options with the shipping speed that you'd prefer.
If you have selected an item that is shipped via parcel services and includes tracking, your package will not be considered delayed until 20 business days from the date it was sent. In the event of non-delivery please contact me so that we help by either tracking down or replacing your order. I cannot know there is a problem unless you inform me so please do message me with any concerns you may have. I will always do my best to help.
RETURNED ITEMSIf your item is returned to me because it was unable to be delivered I will contact you and offer you the option to have the item resent (additional shipping fees may apply) or to refund your money minus shipping costs. If the non-delivery was due to a wrong or insufficient address then I will ask you to send the additional shipping fees to me before I resend your purchase. Please make sure that the address you provide is accurate to avoid these additional fees and delays.
If you have any additional questions, please don’t hesitate to contact me at email@example.com at any time! ☺️